1. Agreement to Terms

By accessing or using Prismaya CRM ("Service"), provided by Prismaya Ventures Ltd ("Prismaya," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

These Terms apply to all users of the Service, including nonprofits, charities, and their authorized staff members.

2. Description of Service

Prismaya CRM is a cloud-based customer relationship management platform designed specifically for nonprofits and charities. The Service includes:

• Donor and volunteer management
• Event planning and tracking
• Fundraising campaign management
• Reporting and analytics
• Integration capabilities with third-party services
• Mobile access and applications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice.

3. Account Registration and Eligibility

To use the Service, you must:

• Be at least 16 years of age
• Represent a legitimate nonprofit organization or charity
• Provide accurate, current, and complete registration information
• Maintain the security of your account credentials
• Promptly update any changes to your account information

You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized access or security breach.

4. Subscription and Payment

4.1 Subscription Plans

We offer various subscription plans with different features and pricing. Current plans and pricing are available on our website.

4.2 Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• We may change our fees with 30 days' advance notice
• Failure to pay may result in suspension or termination of your account

4.3 Free Trial

We may offer a free trial period. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial ends.

5. Acceptable Use

You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Use the Service for any illegal, fraudulent, or harmful purpose
• Resell or redistribute the Service without authorization
• Reverse engineer or attempt to extract source code
• Remove or obscure any proprietary notices
• Use automated systems to access the Service without permission

6. Your Data and Content

6.1 Data Ownership

You retain all ownership rights to the data and content you upload to the Service ("Your Data"). You grant us a limited license to use Your Data solely to provide and improve the Service.

6.2 Data Responsibilities

You are responsible for:

• The accuracy and legality of Your Data
• Obtaining necessary consents to collect and process personal data
• Complying with GDPR and other data protection laws
• Maintaining backup copies of Your Data

6.3 Data Processing

We act as a data processor for personal data you store in the Service. Our Data Processing Agreement (DPA) and Privacy Policy govern how we handle personal data.

7. Intellectual Property

The Service, including all software, designs, text, graphics, logos, and other content, is owned by Prismaya and protected by copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of the Service without our express written permission.

8. Third-Party Services and Integrations

The Service may integrate with third-party services and applications. We are not responsible for:

• The availability, performance, or security of third-party services
• Content, policies, or practices of third-party providers
• Any costs associated with third-party services

Your use of third-party services is governed by their own terms and privacy policies.

9. Service Availability and Support

We strive to provide reliable service but cannot guarantee:

• Uninterrupted or error-free operation
• That the Service will meet all your requirements
• Availability during maintenance windows

We will provide reasonable notice for scheduled maintenance. Support is available according to your subscription plan.

10. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the use of the Service. This obligation survives termination of these Terms.

11. Termination

11.1 Termination by You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

11.2 Termination by Us

We may suspend or terminate your access if you:

• Violate these Terms
• Fail to pay fees when due
• Engage in fraudulent or illegal activity
• Pose a security risk to the Service or other users

11.3 Effect of Termination

Upon termination, your access to the Service will cease. You may export Your Data within 30 days of termination, after which we may delete it according to our data retention policy.

12. Warranties and Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be error-free, secure, or meet your specific requirements.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRISMAYA SHALL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, DATA, USE, OR GOODWILL
• SERVICE INTERRUPTIONS OR DATA LOSS

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

14. Indemnification

You agree to indemnify and hold Prismaya harmless from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

15.2 Arbitration

Any disputes shall be resolved through binding arbitration in accordance with the rules of the London Court of International Arbitration (LCIA), except where prohibited by law.

16. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. Your continued use after changes become effective constitutes acceptance of the updated Terms.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and Prismaya.

17.2 Severability

If any provision is found to be unenforceable, the remaining provisions will remain in full effect.

17.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign these Terms without our consent. We may assign our rights and obligations without restriction.

18. Contact Information

If you have questions about these Terms, please contact us: